Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
friendly staff
great location
noisy rooms
slow service
7.8/10
Very good
Rooms
7.6
Location
8.1
Service
8.1
Dining
7.3
Guest reviews
7.8/10
based on 9 reviews
4/5
based on 302 reviews
8.4
8.4/10 based on 7068 reviews
#9 of 160 hotels in Hannover based on Tripadvisor
Dick
United Kingdom,
May
2024
7.6/10
The hotel has a very friendly atmosphere and the rooms are nice with lots of space, though they can get very warm at night, and the fan noise on full strength might bother light sleepers. It's worth noting it was a 'smoking' room. The service was exceptional, with staff being kind and quick to address any issues, even accommodating our dog, Bessie. The location is good for easy access from the highway and public transportation, but not ideal for exploring downtown Hannover directly. The facilities were satisfactory, offering basic essentials during our stay.
Rooms
7.0
The rooms were nice with plenty of space, but the fan noise on full setting could be bothersome.
Service
9.0
The service was outstanding, with staff being genuinely helpful and accommodating.
Location
7.0
The hotel's location is convenient for highway access and public transportation, but not ideal for exploring downtown Hannover directly.
Dining
7.0
Facilities
8.0
The facilities provided all the necessary amenities for a comfortable stay.
Alexander
United Kingdom,
May
2024
7.6/10
The hotel rooms were fairly comfortable and exceeded expectations considering the room rate, but it was too warm with no way to cool it down. Despite being noisy, the stay could have been quieter if the staff wore softer shoes.
Rooms
7.0
The room was not even on the same floor, but it was fairly comfortable and exceeded expectations with reference to the room rate. However, it was too warm with no other way to cool it down. It was very noisy but would have been a lot quieter if staff wore soft shoes.
Service
7.0
The staff was friendly overall, but we had to wait nearly an hour and a half for our main course even though there were only 6 tables waiting for food. They provided a shuttle service to the Hannover fair and are attentive to removing dishes as soon as you stand up for a 2nd coffee. A shoutout to the duty manager for their assistance.
Location
8.0
The location is out of the city center but within a 15-minute tram ride with services running every 30 minutes, making it excellent for access to public transportation. Additionally, it is on the outskirts of Hannover and easy to get around without a car.
Dining
8.0
The dining experience was good overall with a buffet offering a good choice of food. It should serve most people's tastes and was reportedly amazing with plenty of choices and excellent quality.
Facilities
8.0
The hotel offers a range of facilities including room service, laundry, and tours/ticket assistance making the stay convenient and enjoyable.
friendly staff
noisy rooms
Chris
United Kingdom,
February
2024
7.6/10
The hotel offers spacious rooms with a comfortable bed, although lacking tea/coffee making facilities. The shower experience was excellent, complete with provided toiletries. The overall room comfort exceeded expectations considering the room rate.
Rooms
8.0
The rooms were spacious and had a comfortable bed. The shower was excellent with provided toiletries.
Service
7.0
The service was super friendly but struggled to keep up with the demand from several guests.
Location
9.0
The hotel's location was excellent, providing easy access to the metro, exhibition centers, supermarkets, and restaurants.
Dining
6.0
The dining options could be more diverse to suit all tastes. The ribs were enjoyable but left a little to be desired.
Facilities
8.0
The facilities were convenient with nice nearby restaurants, supermarkets, and accessible public transportation.
Roger
United Kingdom,
January
2024
7.2/10
The hotel offers quiet rooms with good heating/air conditioning systems, although they need better decoration. The prices are affordable, but the decor may come across as tacky. The service is kind and helpful, yet they took longer to find my reservation. The location is convenient for events at the Expo Plaza or Hannover Messe, despite being far from the historical city center. The dining experience is satisfactory, although the layout could be improved.
Rooms
7.0
The rooms were also quiet with very good heating/air conditioning systems, but they need better decoration.
Service
8.0
The service staff is kind, helpful, friendly, and polite, but locating my reservation took a long time.
Location
8.0
The hotel is out of the city center but well-connected by tram, making it suitable for events at Expo Plaza or Hannover Messe.
Dining
6.0
The dining experience is okay, but the layout could be better.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.
Keith
United States,
December
2023
7.8/10
My stay at the hotel was overall pleasant. The rooms were spacious, clean, and well-presented, although being in a 'smoking' room when I had requested non-smoking was disappointing. The noise level could have been better managed if the staff wore softer shoes, but the facilities like the cardio machines and sauna were nice touches.
Rooms
7.0
The room was large, clean, and well presented, though it was a 'smoking' room when I had requested non-smoking.
Service
9.0
The staff were kind, helpful, and efficient, from the wonderful lady at check-in to the individuals at check-out.
Location
8.0
The hotel's location was excellent, with easy access to public transportation and amenities like the metro, exhibition center, and supermarkets.
Dining
7.0
The dining experience was good overall, but the price for some items seemed a bit high for the value.
Facilities
8.0
The facilities had a few cardio machines and a sauna with a rest area, which was a nice addition.
clean
noisy
Richard
United States,
November
2023
9.0/10
I absolutely loved my stay at this hotel! The rooms were exceptionally clean and comfortable, and the staff was incredibly friendly. The location was superb, with easy access to public transport and close to various attractions. While the dining experience was enjoyable with a variety of food choices, the slow internet connection was a minor inconvenience. The facilities were well-maintained and added to my overall satisfaction.
Rooms
9.0
The rooms were very clean and comfortable, highly recommended.
Service
9.0
The staff, from check-in to check-out, was kind, helpful, and swift. They made my stay even more pleasant.
Location
10.0
The hotel's location is excellent, providing easy access to the metro, exhibition venues, and even a supermarket. It's perfect for exploring the city without a car.
Dining
8.0
The dining options were good with plenty of choices, although the internet connection was slow during peak times.
Facilities
9.0
The facilities were great and added to the overall comfort of my stay.
Douglas
United Kingdom,
July
2023
7.4/10
I had a pleasant stay at the hotel with clean and comfortable rooms and very friendly staff. The location was great for my purposes, close to public transport, but a bit far from the historical city center. The dining experience was satisfactory. Overall, it offered good value for money.
Rooms
8.0
My room was only made up for one person, but it was very clean and comfortable with great beds, a large writing desk, and a comfy TV seat. It was nice, comfortable, and quiet.
Service
7.0
The staff was friendly and attentive, from the wonderful lady at check-in to the kind and smiling receptionist. However, there was a bit of a wait for the main course during dining.
Location
8.0
The location was great for my stay, close to public transport and the Exhibition Centre. However, it was not ideal if you want to visit downtown Hannover.
Dining
7.0
The dining was nice considering the price, and the local jams were a nice touch.
Facilities
7.0
The facilities were sufficient for my needs during the stay.
Clean rooms
Delayed main course
Sam
United Kingdom,
June
2023
8.4/10
I had a pleasant stay at this hotel. The rooms were spacious, clean, and the AC worked perfectly. The bathroom was brand new, and the shower was great. The staff was kind and helpful, especially offering to refrigerate baby food overnight. The location was convenient with nearby tram stops, but not ideal for exploring downtown Hannover. The dining experience was excellent, better than many others in Europe. The facilities were well-maintained, and the price was reasonable.
Rooms
8.0
The room was spacious and clean, with comfortable beds and an okay bathroom. The TV was all right. I booked the room just 2 hours ago.
Service
9.0
The staff was kind and very helpful.
Location
7.0
The hotel is on the outskirts of Hannover, only a few minutes by tram from the city centre. A nice grocery store is close by.
Dining
9.0
The dining experience was exceptionally better than other places we stayed in Europe, with a wide selection of choices.
Facilities
9.0
The facilities were great, and the value for money was good.
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